Every reefer. Every minute. Every dollar.

Three reasons it works in both directions. (1) For you, $1,500 is a fixed-fee, no-commitment way to evaluate whether ThawClaim's methodology actually identifies recoverable dollars in your portfolio. The deliverable is a 12-page report you keep regardless of whether we end up working together. (2) For us, the audit covers our cost of producing the report and weeds out non-serious evaluators, which means we can deliver the audit at high quality without it being a free pilot. (3) The audit fee credits to month 1 of the Pilot if you sign within 30 days, so the $1,500 is effectively risk-free if you go forward.

Most operators discover at least one in-window Carmack or Pomerene claim during the audit that's still recoverable. Recovering that single claim typically pays for the audit several times over.

Fair question. The work is the proof, not the resume. Two ways we make this concrete.

One, our Cold-Chain Exposure Audit is a $1,500, 14-day deliverable that lays out your last 12 months of reefer exposure across all four federal recovery tracks with cited statutes. You keep the report whether or not you sign with us — and you can have your own counsel verify every statutory reference in it.

Two, our four-track methodology is statutory, not proprietary. Carmack Amendment 49 USC §14706, COGSA 46 USC §30701, Pomerene Act 49 USC §80101 — these are federal laws, verifiable independently. We're not asking you to trust us; we're asking you to verify the statutes we file under. AI-native operations let one founder plus an agent fleet run the work that would otherwise require a five-person claims team at a top-tier specialty firm — that's the cost structure that makes $4,000/month possible at our gross margin.

Cargo recovery is structurally a 60-to-180-day process from loss event to settlement, depending on counterparty cooperation. The Pilot retainer covers the work that runs continuously — telemetry monitoring, compliance packets, demand letter drafting, statutory clock tracking — so you're not waiting on a wire to start receiving deliverables. The wire is the upside, not the only outcome.

That's also why the contingency line is 15% rather than 25-30%: the retainer is the predictable cash flow, the contingency is the share-the-win when settlement lands.

Insurer denial is when the four-track approach earns its keep. The marine insurer claim (Track 1) is the most-filed and least-recoverable channel. Once it's denied or partially settled, the Carmack 9-month window starts running on the inland drayage carrier (Track 3). COGSA's 12-month suit window stays open against the ocean carrier (Track 2). Pomerene's warehouseman bailment liability applies to the cold storage facility (Track 4). We file across all three remaining tracks in parallel — that's the three of four that almost never get filed by importers operating without our infrastructure.

Yes. We've published a sample Walmart Traceability Packet that shows the structure of a Big-Buyer compliance bundle the Pilot retainer produces every month. Container PCFU-7841092, frozen sockeye, full PTI/GTIN/lot-code/Critical Tracking Events chain. Every other monthly deliverable follows the same modular shape.

The Cold-Chain Exposure Audit deliverable is a different artifact — 12 pages of exposure modeling rather than a single-shipment compliance packet. We share a sample audit on the discovery call.

No. ThawClaim is a strategy and documentation service. We draft demand letters, preserve chain-of-custody, track statutory deadlines, and route claims through transportation counsel. Outside specialist counsel handles the actual filings and any litigation. You pay us the retainer; counsel works on contingency out of recoveries. That's why our 15% contingency is on net dollars recovered — net of counsel's fees.